Reconfirmation Agent (Bilingual French & English) – Dakar
OnSpot Travel Group · Dakar
وصف الوظيفة
About the role
We are seeking a bilingual Reconfirmation Agent to ensure that all land‑based travel services – such as hotels, transfers and activities – are confirmed prior to client departures. The role is based in Dakar and involves close coordination with local suppliers following client‑specific procedures.
Key responsibilities
- Verify and reconfirm bookings for hotels, ground transfers and activity providers for each client itinerary.
- Communicate with local suppliers to confirm availability and address any changes.
- Follow client‑specific reconfirmation procedures and documentation requirements.
- Maintain accurate records of confirmations in the operational system.
- Escalate issues or discrepancies to the travel operations team promptly.
Required profile
- Minimum 2 years of experience in the travel or tourism industry.
- Fluent in both French and English, spoken and written.
- Strong organizational and time‑management abilities.
- Attention to detail and good judgment when handling client bookings.
Required skills
- Proficiency with computers and operational software used for travel bookings.
What we offer
- 40‑hour work week on a fixed‑term contract.
- Flexible schedule.
- Competitive net salary of approximately FCFA 280,000 per month.
- Dynamic, international work environment.
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OnSpot Travel Group
Dakar