Front Desk Officer

About the role

Reliance Health is seeking a Front Desk Officer to manage front‑desk operations and provide administrative support across departments. You will be the first point of contact for visitors and clients, ensuring a professional and welcoming environment.

Key responsibilities

• Welcome visitors, manage calls and reception inbox, maintain visitor log and keep the front desk professional.
• Own conference‑room calendars, prepare rooms before use and reset them afterwards.
• Conduct routine office walk‑throughs, coordinate janitorial schedules and flag facility issues.
• Coordinate door access for visitors/contractors, support basic incident response and liaise with building management.
• Log vendor issues, raise service requests, supervise cleaning, maintenance and utilities visits.
• Handle incoming and outgoing mail and parcels end‑to‑end.
• Arrange travel, local transport and accommodation for visitors and staff, and manage guest lodging.
• Maintain simple trackers for visitors, bookings, vendor jobs, supplies, deliveries, travel and lodging, and provide weekly updates.
• Identify hazards, apply basic HSE controls and escalate risks per SOPs.

Required profile

• Bachelor’s degree or HND in any field.
• Strong spoken and written communication with a courteous front‑of‑house manner.
• Proven organization, follow‑through and ability to keep logs up to date.
• On‑site availability during business hours at the regional office.

Required skills

• Microsoft 365 suite (Outlook, Teams, Excel, SharePoint).
• Calendar and scheduling management.

What we offer

• Competitive salary benchmarked against industry standards.
• Premium health insurance for employee and family.
• Unlimited leave policy.
• Collaborative and inclusive work culture.
• Learning and development allowance.