Regional Head of Operational Support Central and West Africa

About the role

The Regional Head of Operational Support will lead an integrated approach to operational management across Central and West Africa, ensuring that country offices meet NRC’s standards for quality, compliance and timeliness. Reporting to the Regional Director, this senior position is part of the Regional Management Team and may act on behalf of the Regional Director when required.

Key responsibilities

• Ensure regional support functions (HR, Finance, ICT, Logistics, HAS, etc.) operate efficiently and collaboratively.
• Hold country offices accountable for operational performance using reports, analyses and compliance data.
• Provide capacity‑building, problem‑solving and mentorship to country directors and support managers.
• Participate in global planning and strategy discussions for support functions.
• Review finance, HR and logistics requirements for regional grants in coordination with global PCM and Grants Management.
• Act on behalf of the Regional Director, including leading Crisis Management Teams when needed.

Required profile

• Minimum 10 years of leadership/management experience in the humanitarian sector.
• Higher education in business administration, management, finance or a related field.
• Proven experience managing support functions such as finance, HR, logistics and, preferably, security and safety.
• Fluency in English and French (written and spoken) and knowledge of the Central and West Africa context.
• Demonstrated ability to work in complex, volatile environments and to deliver results.

What we offer

• Duty station: Dakar, Senegal.
• Fixed‑term contract for 24 months with possible extension.
• Grade 11 on NRC’s salary scale.
• Equal‑opportunity employer committed to diversity and inclusion.