Traveller Support Agent – Bilingual French & English (Dakar)

About the role

We are seeking a bilingual Traveller Support Agent to join our team in Dakar. You will be the first point of contact for travelers, providing assistance through phone, email and chat while ensuring a smooth and high-quality journey experience.

Key responsibilities

• Handle traveler inquiries and requests via phone, email and live chat.
• Provide timely, accurate information and resolve issues to support seamless client journeys.
• Maintain high service standards and respond quickly to emerging situations.

Required profile

• Minimum 5 years of experience in the travel industry.
• Fluent in both English and French.
• Ability to multitask in a fast-paced environment.
• Strong organization, time-management and prioritisation skills.
• Excellent communication, problem-solving abilities and sound judgment.
• Customer-focused with meticulous attention to detail.

Required skills

• Proficiency with ticketing tools and related computer systems.

What we offer

• 40 hours per week on a fixed-term (CDD) contract.
• Flexible schedule.
• Competitive net salary of approximately FCFA 330,000 per month.
• Dynamic, international work environment.